What is Big Lots Return Policy on Furniture? – All you need to know

What is Big Lots Return Policy on Furniture

Big Lot’s return policy dictates that returning an item must be done within 30 days of receipt. The item needs to be in its initial condition and packaging, and you can return it to any Big Lots store. When returning the furniture, one must accompany it with all parts, paperwork, instruction manuals, and accessories. 

What Is Big Lots’ Furniture Return Policy In 2023?

Big Lots offers a customer-friendly return policy on furniture, aimed at ensuring customer satisfaction. Here are the key details:

  • 30-day return policy: Big Lots allows customers to return furniture items within 30 days of the purchase date, provided they are in their original packaging and in new or unused condition.
  • Proof of purchase required: Customers are required to provide proof of purchase, such as a receipt or order confirmation when initiating a return. This ensures a smooth return process and helps the customer receive the appropriate refund or exchange.
  • Refunds and exchanges: Customers have the option to receive a refund or exchange for the returned furniture item, subject to availability. The refund will be issued in the original form of payment, while exchanges can be made for items of equal value.
  • No return fees: Big Lots does not charge any return fees for furniture items. However, customers may be responsible for any shipping or delivery costs incurred during the return process.
  • Online and in-store returns: Customers can choose to return furniture items either online or in-store. Online returns can be initiated through the Big Lots website, while in-store returns can be made at any Big Lots retail location.

To ensure a hassle-free return experience, customers are advised to carefully review the specific terms and conditions of the return policy, as certain exclusions or limitations may apply. The Big Lots customer service team is always available to assist with any queries or concerns regarding furniture returns, providing excellent support to ensure customer satisfaction.

Advantages and Disadvantages of Big Lots Return Policy

Big Lots offer a return policy that allows customers to make returns within 30 days of purchase. This policy comes with both advantages and disadvantages.


  • Generous timeframe: Big Lots provides customers with a 30-day window for returning items, giving them ample time to evaluate their purchases and decide if they are satisfied. This allows for a more flexible and stress-free shopping experience.
  • Customer satisfaction: The store’s return policy is designed to ensure customer satisfaction. By offering hassle-free returns, Big Lots aims to build trust and loyalty with its customers, creating a positive shopping experience.
  • Variety of return options: Big Lots offers multiple ways to return items. Customers can either return the products to a store location or utilize online returns for added convenience.


  • Restocking fees: While some retailers do not charge restocking fees, Big Lots charges a 20% restocking fee for certain items that are returned. This fee can be a deterrent for customers and may discourage them from returning items.
  • Original packaging requirement: Big Lots requires that items be returned in their original packaging, which may pose a challenge for customers who may have discarded or damaged the packaging. This requirement can limit the ease of returns.
  • Limited refund options: Unlike some retailers that offer full refunds, Big Lots provides refunds in the form of store credit or exchange. This limitation may be inconvenient for customers who prefer cash refunds.

What are the requirements for returning to Big Lots?

While it is possible to return furniture pieces bought at Big Lots stores, it is necessary to note the following;

  • You cannot exchange an item or receive a refund unless you have the receipt you got when buying.
  • You can only return an item within 30 days of purchase
  • The merchandise being returned should be in its original condition. All the accessories, parts, instructions, or any other thing that came with it must be included in the box
  • Big Lots will use the same method you used to purchase the item when making a refund
  • Big Lots have the right to accept or decline an exchange or refund in any given case

How do you return items to Big Lots?

How do you return items to Big Lots

Big Lots allow you to return your products either in-store or by mail. 

In-store returns

According to Big Lots’ return policy, you can take back your product to any store near you. Ensure to include all accessories and instruction manuals if they were present at the time of purchase. You also need to ensure the product is safely packaged and returned with its bill. The receipt serves as proof of buying and the date. 

Returning online (by mail)

If you purchased the product online, you could send it back via mail within 30 days. For a successful return process, you can follow these simple steps;

  • Start by logging into your Big Lots account.
  • Look for the order number you want to return and click on ‘Return Item.’
  • Fill in the return slip and be sure to indicate all the important details
  • Please package the item securely in a box and attach the fully-filled return slip. 

As you return your merchandise, it is necessary to remember that Big Lots only takes care of the cost of some items. These products include those that were defective or damaged during shipping and any wrong item you receive. 

The table below shows a comparison between online and in-store returns.

In-store return

Online return

Within 30 days of receipt

Within 30 days of receipt

Return to any store near you

Return via mail and quote the order number

Include all accessories, receipts, parts, and instruction manuals. 

Attach a filled return slip to the packaged item

How to return Big Lots furniture without a receipt

How to return Big Lots furniture without a receipt

You can still do it if you want to return some furniture pieces or anything but don’t have the original receipt. If you bought the items using Big Lots rewards or a credit card, the store could help you retrieve the receipt. But, if you didn’t use a credit card or rewards to purchase, you can still return the product, but your refund will be less by 20% of what you paid. It is important to note that your refund will be in the form of a gift card that you can use to make another purchase. 

What is Big Lots’ exchange policy?

It is Big Lots’ policy to see that their clients get what they want. For this reason, they make it possible for you to exchange a faulty product that does not meet your standards for what suits you. All you need to do is provide the necessary information, and your product will be exchanged. An exception is if you purchased the product from Biglots.com, which requires you to return it to the nearest Big Lots store. 

How can you return a BIG delivery item?

If you received the item you are returning through BIG delivery, you need to follow these instructions;

  • Return the merchandise on/before the 30th day of receipt
  • The item should be accompanied by all paperwork, packaging, accessories, and parts. You can return to any Big Lots store near you
  • Ensure the item is in its original condition and packaging for the exchange to be successful
  • Take the product together with the order confirmation that shows the order number to a store associate. Doing this will facilitate them to assist you. 
  • You can also contact the customer care support center via 1-866-BIG-LOTS (244-5687) if you do not want to return to a Big Lots store. Ensure that you provide your email address, order number, or rewards number. 
  • Be prepared to pay a processing fee of up to 15% unless the item you are returning was defective, damaged, or different from what you wanted. Note also that the handling and delivery fee is not refundable. 
How can you return a BIG delivery item?

How to return an assembled furniture

If you have already assembled a piece that you want to return, you can take it back to any Big Lots store. While it is not a must to return it in its original packaging, you need to provide proof of purchase. You have to contact the customer care center for an assembled item purchased online. 

Can you return a gift from biglots.com?

You can return an item that you received from biglots.com as a gift through the mail. But, it is important to know that the payment will go back to the source. i.e., the refund will go there if the person who bought the gift uses a credit card. A refund of the gift returned to a store will be in the form of a merchandise credit, which you can only use in-store. 

If you wish to track your return, you can either visit the Big Lots order status page or use the link in the email. 

Key highlights

Like any other items, you can return furniture pieces at Big Lots within 30 days, according to their return policy. Make sure that you return it in its original packaging and condition and include everything that came with it. It is necessary to know that Big Lots makes a refund using the same mode of payment used when purchasing and that they have the right to decide whether to accept a returned item. 




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